Refund policy

We want you to be happy with everything you buy from High Legh Christmas Tree Farm. If something isn't right, please get in touch and we'll do our best to resolve it.

Fresh Christmas trees, wreaths and foliage

Our Christmas trees, handmade fresh wreaths and fresh foliage products are natural, perishable items and will naturally vary in shape, colour and appearance.

Because these products are fresh and perishable, we aren't able to accept returns simply because you've changed your mind once they have been supplied.

This does not affect your statutory rights. If an item is faulty, damaged, not as described or there is another problem with your order, please contact us as soon as possible so we can put things right.

Non-perishable products

For non-perishable items purchased online, such as Christmas tree stands and other accessories, you can contact us within 14 days of receiving your order if you change your mind.

Items should be returned unused and in their original condition. Unless the item is faulty or we've made an error with your order, you will be responsible for the cost of returning it.

Problems with your order

If anything arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible. Photographs may help us resolve problems with fresh products quickly.

Where appropriate, we'll arrange a replacement, refund or another suitable resolution in accordance with your statutory rights.

Christmas Tree Collection & Recycling

If you need to change your selected tree collection date, please contact us as soon as possible and we'll do our best to move your booking to another available date.

If you wish to cancel the service before it has been provided, please contact us as soon as possible.

Contact us

For any returns, refunds or problems with an order, please contact us:

Email: highleghchristmastreefarm@hotmail.com
Telephone: 07887 690899